{"endpoints":{"chat":"/api/chat","check_employee_status":"/api/check_employee_status/<session_id>","employee_dashboard":"/employee","escalate":"/api/escalate","health":"/api/health","languages":"/api/languages","send_user_message":"/api/send_user_message"},"features":["Automatic escalation detection","Escalation confirmation step","Email notifications to employees","Real-time employee dashboard","Live chat handover via WebSockets","Multilingual support (English/German/French/Spanish)","Employee-user real-time messaging"],"message":"ITECHA Training API with Employee Escalation is running on Kaggle!","websocket_events":{"employee_joined":"Notification when employee joins","employee_message":"Send message from employee to user","employee_response":"Employee response to user","join_session":"Join a chat session room","user_message":"Send message from user to employee"}}